Here for every
little question.

Once you submit your order, you'll receive an email confirming your purchase. When your order ships, we'll send you another email with tracking information. If you need any further assistance, please reach out to our Customer Experience Team here. We can't wait for you to enjoy your MyFirstBook products!

Please be aware that during this busy time of year, some orders may experience slight shipping delays. We appreciate your patience!

Under normal circumstances, orders will be shipped within 1-2 business days, and orders with standard shipping will be delivered within 5-7 business days after shipment. Please allow an additional 1-2 business days for shipping buffer time.

We generally ship from Hong Kong, and we are currently preparing to establish local warehousing services. We will inform you immediately when they are officially launched, so that you can experience fast service

If you have a discount code or coupon, it can be redeemed once per customer and must be applied at checkout. These codes are non-transferable, cannot be exchanged for cash, and unless specified otherwise, cannot be used to purchase e-Gift Cards. Sharing discount codes or coupons on social media platforms, coupon sites, or any public forum is strictly prohibited. MyFirstBook reserves the right to terminate or revoke any discount code or coupon at any time for any reason. If you have questions about applying a discount, please contact us here.

We hope you are completely satisfied with your purchase experience at MyFirstBook. You can inform us of your return request within 7 days from the date of receipt, and please return the item in its original condition within 14 days after informing us. Please contact us here and provide your name, order number, and optional return reason. We will provide you with a return label.

Once we receive and examine the product, we will provide you with a full refund. If applicable, the original mail fee is not included as part of the refund.

Subscribe to our mailing list here and be the first to get updates on products and offers, as well as tips for parents. You can also follow us on Tiktok and Instagram for additional information on parenting, education and adorable pictures of our littlest fans.

You’ll find an unsubscribe link located at the bottom of your emails. Reach out to us here for further assistance.

Follow us on social media to stay up-to-date on all casting calls. We’re always looking for photos of children playing with MyFirstBook products: tag @myfirstbook.hk on Instagram.

MyFirstBook is proudly certified by the Forest Stewardship Council (FSC). Each MyFirstBook is handcrafted using materials that are environmentally friendly, ensuring that our production practices support responsible forest management. By choosing MyFirstBook, you're not only providing your little one with a wonderful learning experience but also contributing to a healthier planet for future generations.

Please reach out to us here.

If you are interested in becoming a retailer, or representing our product, or any other type of cooperation, please reach out to us here.